Refund policy

Returns & Refunds

We want you to be pleased with your purchase from Roselle Gallery. Because our shop includes wearable art, collectible editions, original artworks and other art-related objects, return eligibility may vary depending on the type of item purchased.

Artwear & Shop Items — 14-Day Returns

Eligible Artwear and Shop items may be returned within 14 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused, unwashed and undamaged, with all original tags and packaging. Textile items must also be free from perfume, makeup, stains, odors or any other signs of wear or use. Proof of purchase is required.

To request a return, please contact us at info@rosellegallery.com before sending the item back. Returns sent without prior authorization may not be accepted.

If your return is approved because you changed your mind or no longer wish to keep the item, you are responsible for the cost of return shipping. Original shipping charges, if any, are non-refundable.

Original Artworks

All sales of original artworks are final and are not eligible for return or exchange, except when an artwork arrives damaged, an incorrect artwork has been delivered, or a different arrangement was expressly agreed to in writing with Roselle Gallery before purchase.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at info@rosellegallery.com so that we can evaluate the issue and make it right.

Please include your order number and photographs of the item and its packaging when applicable.

When a return is required because an item arrived damaged or defective, or because Roselle Gallery sent an incorrect item, Roselle Gallery will cover the reasonable cost of return shipping and provide return instructions.

Non-Returnable Items

In addition to original artworks as described above, custom, personalized, made-to-order or specially commissioned items cannot be returned unless they arrive damaged or defective or the wrong item was supplied.

Gift cards and items expressly identified as final sale are also non-returnable, except where otherwise required by law.

If you are unsure whether your purchase is eligible for return, please contact us before sending it back.

Exchanges

We do not process direct exchanges. If you would like a different eligible item, please request a return of your original purchase. Once the return has been accepted, you may place a new order separately.

International Returns

Customers returning eligible items from outside the United States are responsible for return shipping costs, as well as any applicable duties, taxes, customs charges or brokerage fees associated with the return, except when the return is due to an item arriving damaged or defective or Roselle Gallery sending an incorrect item.

Original shipping charges, duties, taxes and customs fees are non-refundable to the extent permitted by applicable law.

European Union — Right of Withdrawal

If merchandise is shipped into the European Union, you may have a statutory right to cancel or withdraw from your order within 14 days without providing a reason, subject to applicable law and any legally permitted exceptions.

Where this statutory right applies, the item must be returned in the condition in which it was received, unworn or unused, with its original tags and packaging, together with proof of purchase.

Nothing in this policy is intended to limit mandatory consumer rights that apply to your purchase.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or card issuer.

If more than 15 business days have passed since Roselle Gallery approved your refund, please contact us at info@rosellegallery.com.

Contact

For questions regarding returns or refunds, please contact:

Roselle Gallery
info@rosellegallery.com