Purchase process
Roselle Gallery offers original artworks, collectible editions, Artwear and other art-related pieces through our online store.
Items available for direct purchase can be added to your cart and securely purchased through our online checkout.
For selected original artworks, special requests or purchases requiring additional information, you may contact Roselle Gallery directly at info@rosellegallery.com. Our team will be pleased to assist you with availability, artwork details, shipping arrangements and the acquisition process.
Yes. Roselle Gallery works directly with the artists we represent and carefully documents the artworks and editions offered through the gallery.
Original artworks are accompanied by appropriate documentation of authenticity. Limited or collectible editions include edition information and documentation when applicable. Specific details are provided on the individual artwork or product page.
Absolutely. We welcome inquiries from collectors who would like additional information before making a purchase.
You may contact Roselle Gallery at info@rosellegallery.com for additional images, artwork details, availability, shipping information or assistance with your acquisition.
Payments
Yes. Payments made through the Roselle Gallery online store are processed through Shopify's secure checkout system. Payment information is encrypted and handled by the payment providers available at checkout.
Roselle Gallery does not directly store your complete credit card information. The payment methods available to you will be displayed securely during checkout.
Roselle Gallery accepts the payment methods displayed at checkout, which may include major credit and debit cards and other secure payment options available through our online store.
Available payment methods may vary depending on your location, currency and the value of your purchase.
For inquiries regarding the purchase of original artworks or other special acquisitions, please contact us at info@rosellegallery.com.
Yes. Once your order has been successfully placed, you will receive an order confirmation at the email address provided during checkout.
When your order is prepared and shipped, you will receive additional shipping information and tracking details when available.
If you do not receive an order confirmation, please check your spam or junk folder or contact us at info@rosellegallery.com.
Shipping & Delivery
Your order will be delivered within 5 to 7 working days.
Yes. Roselle Gallery can accommodate international shipping for many artworks and Shop items. Availability, shipping costs and delivery options may vary depending on the destination and the type, size and value of the item.
International customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.
For original artworks or shipments requiring special handling, please contact us at info@rosellegallery.com for assistance.
Original artworks are carefully prepared and professionally packed according to their size, medium and specific conservation requirements. Depending on the artwork, specialized art packaging or shipping arrangements may be required.
Shipping options, costs and estimated delivery times may vary according to the artwork and destination. For works requiring special arrangements, Roselle Gallery will coordinate the shipping details directly with the collector.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery times vary depending on the destination, carrier and type of item purchased. Original artworks or specialized shipments may follow a different delivery process, in which case Roselle Gallery will provide the relevant shipping information directly.
Returns & Exchanges
Eligible Artwear and Shop items may be returned within 14 days of delivery.
Items must be unworn, unused, unwashed and undamaged, with all original tags and packaging. Textile items must also be free from perfume, makeup, stains, odors or other signs of wear or use.
To request a return, please contact us at info@rosellegallery.com before sending the item back.
All sales of original artworks are final and are not eligible for return or exchange, except if the artwork arrives damaged, an incorrect artwork has been delivered, or a different arrangement has been expressly agreed to in writing with Roselle Gallery before purchase.
If there is an issue with an artwork upon delivery, please contact us as soon as possible at info@rosellegallery.com.
Please inspect your order upon delivery. If an item arrives damaged or defective, or if you receive an incorrect item, contact Roselle Gallery as soon as possible at info@rosellegallery.com.
Please include your order number and photographs of the item and its packaging when applicable so that we can evaluate the issue and assist you.
Roselle Gallery does not process direct exchanges.
If you would like a different eligible item, please request a return of your original purchase. Once the return has been accepted, you may place a new order separately.
Original artworks and other non-returnable items are not eligible for exchange.
Customer Support
You can contact Roselle Gallery at info@rosellegallery.com for assistance with orders, artworks, Artwear, shipping or any other questions.
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.
Yes. We welcome inquiries from collectors interested in learning more about an artwork before making a purchase.
You may contact Roselle Gallery at info@rosellegallery.com to request additional images, dimensions, medium and technical information, availability, shipping details or other information related to the artwork.
Our team will be pleased to assist you throughout the acquisition process.
Yes. Collectors interested in acquiring an original artwork may contact Roselle Gallery directly for personalized assistance.
We can provide additional information about available works, artists, documentation, shipping arrangements and other details related to the acquisition.
For private artwork inquiries, please contact us at info@rosellegallery.com.
Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.


